Shipping policy

Shipping Policy – ProxyHair UK

Last updated: September 4, 2026

At ProxyHair UK, we are committed to providing our customers with a smooth, reliable and convenient shopping experience. This Shipping Policy explains how orders are processed, shipped and delivered.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

Orders are generally prepared and dispatched within 1–3 business days, excluding weekends and public holidays.

Once your order has been shipped, you will receive a shipping confirmation by email. Where available, a tracking number will also be provided.

Please make sure that your shipping address, email address and phone number are accurate when placing your order.

2. Shipping Destinations

ProxyHair UK ships to selected destinations.

The available shipping methods, delivery times and shipping costs will be displayed at checkout according to the delivery address provided.

Shipping availability may vary depending on the destination and the products ordered.

3. Estimated Delivery Times

Estimated delivery times depend on the destination and shipping method selected.

As a general estimate:

United Kingdom: 2–5 business days
International orders: 5–15 business days

These are estimated delivery times and are not guaranteed. Delays may occur due to circumstances beyond our control, including carrier delays, customs processing, public holidays, weather conditions or other logistical issues.

4. Shipping Costs

Shipping fees are calculated and displayed at checkout before you complete your purchase.

From time to time, ProxyHair UK may offer free shipping or promotional shipping rates on selected products or orders.

5. Order Tracking

When tracking is available, your tracking number will be sent to you by email after your order has been dispatched.

Please allow up to 48 hours for tracking information to become available or update after dispatch.

If your tracking information has not been updated for an extended period, please contact our customer service team.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at:

Email: info@proxyhair-uk.com
Phone: +44 7520 676359

We will review the available tracking information and assist you with the delivery carrier where necessary.

Please note that delivery delays caused by shipping carriers, customs authorities or circumstances outside our control may occur and do not automatically qualify for a refund.

7. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned because an incorrect or incomplete address was provided, additional shipping costs may apply if the order needs to be reshipped.

If you notice an error in your shipping information after placing an order, please contact us immediately. We will do our best to make the necessary correction before dispatch, but changes cannot be guaranteed once an order has been processed.

8. Customs, Duties and Taxes

For international orders, customs duties, import taxes or other charges may apply depending on the destination country.

Any applicable customs duties, import taxes or additional fees imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

ProxyHair UK is not responsible for delays caused by customs authorities.

9. Damaged Packages

If your package arrives damaged, please take photographs of the package and the products received.

We will review the situation and assist you accordingly.

10. Delivery Confirmation

An order may be considered delivered once the shipping carrier's tracking system confirms delivery to the address provided at checkout.

If your tracking information indicates that your order has been delivered but you cannot locate it, please first check with household members, neighbours or the designated delivery location.

If you are still unable to locate your package, please contact us so that we can assist you in investigating the delivery.

11. Contact Information

For any questions regarding your order or our Shipping Policy, please contact us:

ProxyHair UK
ADJIBADE ET FILS LTD
Office 19420, 182–184 High Street North
East Ham, London
United Kingdom, E6 2JA

Email: info@proxyhair-uk.com
Phone: +44 7520 676359

ADJIBADE ET FILS LTD is registered in England and Wales under company number 17366907.